Frequently Asked Questions
1. How do I place an order?
- To place an order, simply browse our products, add desired items to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment information.
2. What payment methods do you accept?
- We accept major credit cards including Visa, MasterCard, American Express and Discover through the Shopify Payments payment system. These payment methods include famous systems such as Apple Pay, Google Pay, Meta Pay.
3. How can I track my order?
- Once your order is shipped, you'll receive a tracking number via email. Use this number to track your shipment on our website.
4. Do you ship internationally?
- Currently, we only offer shipping within the United States. We do not provide international shipping services at this time.
5. What is your return policy?
- We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 14 days for a refund or exchange. Please see our returns page for instructions.
6. How do I contact customer support?
- For any inquiries or assistance, our customer support team can be reached via Support@furndiy.com . We strive to respond promptly during business hours.
7. Are your products eco-friendly?
- Furndiy is committed to sustainability. Many of our products are eco-friendly, and we prioritize using recycled and responsibly sourced materials.
8. Do you offer wholesale or bulk pricing?
- Yes, we offer wholesale and bulk pricing for eligible customers. To explore our B2B section and learn more about our offerings, you can click on the "B2B" section in the header or footer. Additionally, feel free to contact our dedicated sales team at info@furndiy.com for more detailed information and personalized assistance.
9. Can I change my shipping address after placing an order?
- To ensure a smooth delivery process, we are unable to change shipping addresses once an order is confirmed. Please double-check your information during checkout.
10. How do I create an account on Furndiy?
- To create an account, click on the "Sign In" or "Account" link at the top of the page. Follow the prompts to provide your information and set up your account.
11. Is my personal information secure?
- Yes, we take the security of your personal information seriously. Our website employs industry-standard encryption and security measures to protect your data.
12. How can I reset my password?
- If you've forgotten your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your email to reset your password.
13. What if an item is out of stock?
- If an item is out of stock, you may sign up for notifications to be alerted when it becomes available again. We strive to restock popular items promptly.